Question 1

Where does ĀRA ship to?

Accepted Answer

We ship worldwide.

Question 2

How do I check my order status?

Accepted Answer

Once your order is successfully placed, you will receive an order confirmation email. Upon dispatch you will receive a shipment confirmation email with a tracking number. You may also check your order status at any time via our order tracking page.

Question 3

When will my order ship?

Accepted Answer

Orders typically ship within 1 business day. Sandals on pre-order may take longer — the estimated shipment date is shown on the respective product page.

Question 4

How long will it take my order to arrive?

Accepted Answer

All orders are shipped express. Delivery takes 2-5 business days within GCC countries and 7-10 business days for international shipments. You can track your order from placement to delivery using your order details or the tracking number from your shipping confirmation email.

Question 5

Can I amend my order?

Accepted Answer

We cannot guarantee order amendments but will try to accommodate where possible. Please contact us at contact@ara-thebrand.com as quickly as possible if you need to make a change.

Question 6

Can I cancel my order?

Accepted Answer

We cannot guarantee order cancellations but will try to accommodate where possible. Please contact us at contact@ara-thebrand.com as quickly as possible if you need to cancel.

Question 7

Can I change my delivery address?

Accepted Answer

As long as you have not received your shipment confirmation email, we are happy to change your delivery address. Please contact us at contact@ara-thebrand.com as soon as possible as there is usually a slight lag between the shipment going out and the confirmation email being sent.

Question 8

My order arrived incomplete or incorrect — what do I do?

Accepted Answer

Please contact our customer care team at contact@ara-thebrand.com and we will make it right.

Question 9

Does ĀRA collect value added tax or import fees?

Accepted Answer

We currently do not collect any taxes or import charges on behalf of any jurisdiction. However, customers may be subject to taxes or import fees imposed by the country of delivery, which will be collected by the local government or our shipping partner at the time of delivery.

Question 10

Is shopping online with ĀRA secure?

Accepted Answer

Yes, shopping with ĀRA is 100% secure. All customer and card details are securely processed in compliance with applicable regulations. If you have any concerns please contact us at contact@ara-thebrand.com.

Question 11

Does ĀRA have any physical stores?

Accepted Answer

ĀRA is an online store. We may host pop-ups in different locations from time to time — follow us on Instagram @ara_thebrand or TikTok @ara_thebrand for the latest updates.

Question 12

What are ĀRA sandals made from?

Accepted Answer

All ĀRA sandals are handcrafted using premium leather. Each pair is made with care, combining minimalist design with exceptional craftsmanship rooted in Saudi Arabian tradition.

Question 13

What is the price range of ĀRA sandals?

Accepted Answer

ĀRA sandals range from 650 SAR to 900 SAR. Each pair is handcrafted using premium leather and designed for timeless wear.

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FLAT SANDALS FOR WOMEN

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